CATLINK User Agreement
Update date: May 25, 2026
Effective date: May 25, 2026
Special Notice
Shanghai Lianchong Intelligent Technology Co., Ltd. (hereinafter referred to as "CATLINK", "Lianchong Intelligent", "the Company" or "we") would like to remind you that before registering as a CATLINK user, downloading, installing, logging in, using CATLINK APP, CATLINK Lite, CATLINK smart devices and related services, please read carefully and fully understand this "CATLINK User Agreement" (hereinafter referred to as "this Agreement").
We have used bold, separate sections or prominent prompts to remind you of the terms that have a significant bearing on your rights and interests, including but not limited to account security, camera equipment usage specifications, cloud storage services, AI recognition and algorithm optimization authorization, personal information protection, liability limitation, service change and termination, dispute resolution, etc. When you download, install, register, log in, bind a device, purchase services or actually use CATLINK services, it means that you have read, understood and agreed to be bound by this agreement. If you do not agree to this agreement, please stop using CATLINK services immediately.
The Company may modify this Agreement based on business development, product features, laws, regulations or regulatory requirements. The updated Agreement will be effective from the effective date posted or otherwise stated. You can check the latest version in CATLINK APP. If you do not agree to the revised terms, please stop using the CATLINK service immediately; if you continue to use it, it will be deemed to have accepted the revised agreement.
Operating Entity and Brand Description
This agreement is concluded with you by Shanghai Lianchong Intelligent Technology Co., Ltd. on behalf of the "CATLINK" brand. Expressions such as "CATLINK", "LianChong Intelligent" and "we" mentioned in this agreement, unless otherwise clearly stated in the context, refer to the CATLINK APP, CATLINK Lite, CATLINK smart devices, cloud services, malls, customer service, after-sales and related products and services operated or provided by Shanghai Lianchong Intelligent Technology Co., Ltd. and its affiliated companies.
1. General Terms
1.1 This agreement is an agreement between you (hereinafter referred to as "user" or "you") and LianChong Intelligence and its affiliated companies regarding your downloading, installation, registration, login, use of CATLINK software, smart devices and related services.
1.2 CATLINK account is your identification for registering, logging in or using CATLINK services, and is the pass certificate for using CATLINK services.
1.3 CATLINK smart devices refer to smart pet devices sold or authorized to be sold by CATLINK or that can be connected to CATLINK APP, including but not limited to smart cat litter boxes, smart feeders, smart water dispensers, smart drying boxes, smart Bluetooth collars, camera devices, devices with cameras or sensors and other pet smart devices that will be added later.
1.4 Camera equipment refers to CATLINK smart equipment with picture, video or possibly sound collection capabilities. This type of equipment is mainly used to capture and identify pet life scenes such as pets going to the toilet, eating, drinking, appearing, moving, and equipment abnormalities. You understand and agree that although CATLINK camera equipment is not designed to monitor people or capture private life content, due to factors such as the installation location of the equipment, shooting angle, home environment, presence of visitors, etc., the equipment may capture faces, human bodies, voices, interior furnishings of the home, minors, visitors or other private content.
1.5 Cloud storage service refers to a value-added service in which CATLINK supports some smart devices by uploading pictures, video clips, event records, recognition results and other content captured or generated by the device to the cloud and providing viewing, playback, downloading, deletion, management and other capabilities. The specific rules of cloud storage services are subject to the "CATLINK Cloud Storage User Agreement" and the service page display. This agreement does not adjust the "CATLINK Cloud Storage User Agreement".
1.6 AI functions refer to the pet recognition, toilet recognition, eating recognition, drinking water recognition, multi-pet recognition, anomaly detection, picture classification, wonderful moment generation, intelligent reminder, trend analysis and other functions provided by CATLINK based on algorithms. The AI function may be affected by factors such as light, occlusion, device angle, network status, pet size, coat color, algorithm capabilities, etc. There may be false positives, missed negatives, delays or inaccurate recognition. The relevant results are for reference only.
1.7 The Company grants the user a personal, non-transferable, non-exclusive license to use CATLINK software and services in accordance with this agreement. All other rights not expressly authorized by this Agreement are still reserved by the Company or relevant rights holders.
1.8 Users should download and install the CATLINK software from the company's designated website, application market or authorized channels. If the user obtains software or installation program with the same name as the CATLINK software from unofficial or unauthorized channels, the company cannot guarantee that it can be used normally and is not responsible for the losses caused by the user.
1.9 The user confirms that when starting to use the CATLINK service, the user should have the civil capacity appropriate to his behavior as stipulated in the laws of the People's Republic of China. If the user does not have the corresponding civil capacity, he should use the CATLINK service with the consent and guidance of his guardian; if the guardian does not agree with the user's use of the CATLINK service or provision of information, please stop using it immediately.
2. Account login and security
2.1 If users want to use some functions in CATLINK APP, they need to register or log in to a CATLINK account. Users can log in using their mobile phone number, email, third-party account or other methods supported by the company.
2.2 Users promise that the information provided during registration, login and use is true, accurate, complete, legal and valid, and will be updated in a timely manner when relevant information changes.
2.3 User accounts are for personal use only. All actions performed by a user using the same account are deemed to be the user's own actions, including but not limited to binding devices, sharing devices, viewing pictures/videos, purchasing services, publishing content, contacting customer service, logging out of accounts, etc.
2.4 Users are not allowed to maliciously create accounts for others, and are not allowed to donate, lend, lease, transfer, sell CATLINK accounts or otherwise allow non-account registrants to use accounts, unless otherwise provided by laws and regulations or with the written consent of the Company.
2.5 Users should properly keep their devices, accounts, passwords, verification codes, login terminals, device sharing permissions and cloud storage access permissions. If the account is misappropriated, the content is leaked, or losses are incurred due to poor user care, active leakage, fraud, loss of mobile phone, improper sharing settings, etc., the user shall be responsible for it, except for reasons caused by the company.
2.6 If the user finds that his account, password, device or cloud storage access rights have been stolen, used fraudulently or has unauthorized access, he should immediately contact the company through customer@catlink.cn or CATLINK customer service channels. The company needs a reasonable period of time to take action on the user's request. The company does not assume any responsibility for instructions that have been executed or losses caused before this period that are not due to its own fault.
2.7 If the user needs to cancel the CATLINK account, he can submit the cancellation application in the CATLINK APP [System Settings-Account Management-Cancel Account]. After the account is canceled, we will delete or anonymize the user's personal information, unless otherwise provided by laws and regulations. Account cancellation may result in the inability to retrieve or restore mall orders, cloud service data, smart device data, members, coupons, device binding relationships, etc. Please operate with caution.
3. Authorization matters
3.1 The services provided by the Company to users include but are not limited to account registration and login, device binding and control, pet management, device status display, pet event recording, camera picture/video viewing, cloud storage, AI recognition, mall, payment, customer service, after-sales, message notification, etc.
3.2 Users fully understand and agree that when using CATLINK software and services, the Company may need to use the relevant permissions, interfaces and related device information of the user's terminal equipment to implement corresponding functions. Please refer to the "CATLINK Privacy Policy" for specific personal information processing rules.
3.3 In order to achieve higher quality and safer services, users agree and authorize the Company and its affiliates to query, verify, store and process user-related information within the legal, legitimate and necessary scope and use it within the agreed scope. The company and its affiliated companies will strictly protect users' personal information in accordance with the "CATLINK Privacy Policy".
3.4 Content uploaded, generated, saved, shared or authorized to be processed by users through the CATLINK service, including but not limited to pet information, pictures, videos, audios, device names, room names, family member information, notes, comments, after-sales materials, cloud storage content, AI annotation results and recognition results, all belong to "user content". The ownership of user content and related legitimate rights and interests belong to the user or the corresponding rights holder.
3.5 In order to provide users with services such as device connection, picture/video viewing, cloud storage, message reminders, AI identification, after-sales diagnosis, troubleshooting, security audits, etc., users authorize the Company to store, transmit, display, compress, transcode, encrypt, backup, analyze, annotate, generate service results, delete or restore user content within the necessary scope.
3.6 For the avoidance of doubt, family scene pictures, videos, cloud storage content and content that may contain personal privacy generated by users through camera equipment are not subject to public display or promotion authorization. If the company needs to use such content for public display, marketing promotion, case promotion, algorithm optimization or provision to third parties, it will obtain the corresponding authorization or consent from the user in accordance with the law, unless otherwise provided by laws and regulations or the relevant data has been anonymized and cannot identify a specific individual.
4. Usage specifications
4.1 Users must comply with this Agreement and laws and regulations when using CATLINK software and services. Users are not allowed to engage in the following behaviors:
4.1.1 Delete the copyright information on the software and other copies, or modify, delete, or circumvent the technical measures adopted by the software to protect intellectual property rights;
4.1.2 Reverse engineer, reverse assemble, decompile, or otherwise attempt to discover the source code of the software;
4.1.3 Unauthorized copying, modification, renting, lending, selling, sublicensing, grabbing, crawling, mirroring or commercial utilization of software, device firmware, cloud service interfaces, algorithms or the data contained therein;
4.1.4 Interfere with or destroy CATLINK services, servers, networks, device firmware, interfaces, algorithms or security mechanisms by yourself, authorize others or use third-party software;
4.1.5 Create CATLINK accounts through unauthorized means, including using automatic devices, scripts, robots, crawler programs, etc. to create accounts;
4.1.6 Use CATLINK services to publish, transmit, disseminate, and store content that infringes on others’ intellectual property rights, trade secrets, privacy rights, portrait rights, reputation rights, personal information rights, or other legitimate rights and interests;
4.1.7 Use CATLINK services to publish, transmit or disseminate advertisements, spam, malicious code or other illegal content;
4.1.8 Without the permission of the Company, use the CATLINK service to conduct commercial activities, or circumvent the payment mechanism, malicious refunds, fraudulent orders, cheating, and abuse of discounts;
4.1.9 Use CATLINK software, equipment and services in any illegal manner, for any illegal purpose, or in a manner inconsistent with the manner permitted by this Agreement.
4.2 Users are not allowed to use CATLINK services to create, copy, publish, disseminate or store content that violates laws and regulations, including but not limited to endangering national security, leaking state secrets, undermining national unity, damaging national honor and interests, inciting ethnic hatred, undermining religious policies, spreading rumors, disrupting social order, obscenity, gambling, violence, terrorism, instigating crime, insulting and slandering others, infringing on the legitimate rights and interests of others, or other content prohibited by laws and regulations.
4.3 Specifications for use of camera equipment
4.3.1 Users should ensure that they have the right to install, bind, control and use relevant CATLINK smart devices, and ensure that the installation location, shooting range and purpose of use of the equipment are legal, proper and necessary.
4.3.2 The core purpose of CATLINK camera equipment is to capture and identify pet life scenes such as pets going to the toilet, eating, drinking, appearing, moving, and equipment abnormalities. Users are not allowed to use CATLINK devices for secret photography, voyeurism, illegal audio and video recording, illegal monitoring, tracking, harassment, obtaining other people's privacy, infringement of portrait rights, infringement of personal information rights, or other illegal purposes.
4.3.3 Users should install and use camera equipment reasonably and avoid pointing the equipment at bedrooms, bathrooms, dressing areas, other people's private spaces, public passages, neighbor areas or other places that may infringe on other people's privacy. If the device is placed in a shared residence, office, rental, foster care, store, pet hospital, public or semi-public space with multiple people, the user shall fulfill the necessary notification obligations in accordance with the law and obtain the consent of the relevant person or his or her guardian as required by applicable law.
4.3.4 If the device may capture minors, users should ensure that they have legal, legitimate and necessary purposes of use and obtain the consent of their guardians in accordance with the law. Guardians should reasonably manage minors’ use of CATLINK APP, equipment, camera content, sharing functions and paid services.
4.4 Device sharing and access rights
4.4.1 Users can share the device with family members or other authorized users according to the functions provided by CATLINK APP. The shared user may view device status, pet information, event records, pictures, videos, cloud storage content or control some devices. The specific permissions are subject to the APP page display.
4.4.2 Users should set shared objects and permissions carefully, and cancel sharing in a timely manner when the purpose of sharing disappears or the shared object is no longer suitable for access. The user shall be solely responsible for the consequences caused by the user's active sharing, mistaken sharing, failure to cancel sharing in time, or improper use of the shared object.
4.5 Users fully understand and agree that they must be responsible for relevant actions under their accounts. The Company has the right to determine whether the user is suspected of violating the above usage regulations, and based on the judgment results, suspend or terminate the service, delete suspected illegal content, restrict account or device access, report to the competent authority, or take other necessary measures.
4.6 If a user violates the above regulations and causes damage to a third party, the user must bear responsibility independently in his own name and hold the Company harmless from any resulting losses or expenses. Users shall be liable for any losses incurred or suffered by the Company due to their violation of laws and regulations or this Agreement, including but not limited to third-party claims, administrative penalties, reasonable attorneys' fees, investigation and evidence collection costs.
5. AI function and algorithm optimization
5.1 In order to provide users with activated or used AI functions, the Company may automatically analyze the pictures, video clips, pet information, sensor data, device data, event records, recognition results and user feedback collected by the device to the extent necessary.
5.2 Subject to explicit authorization from the user, the Company may use collected camera pictures, video clips, cloud storage content, and recognition results for algorithm optimization and continuously adjust algorithm effects. Relevant authorization should be distinguished from basic device functions and is not a mandatory condition for using basic device functions, except where permitted by laws and regulations.
5.3 After user authorization, the company may use relevant data to improve the accuracy and stability of pet smart device-related functions such as pet appearance, toileting, eating, drinking, multi-pet identity, abnormal behavior, false positives and omissions, picture classification, and highlight moment generation. The Company will take reasonable security measures and, to the extent feasible, de-identify, anonymize, desensitize, access control, encrypt storage and access audit the data used for algorithm optimization.
5.4 The Company promises not to sell users’ camera pictures, videos, cloud storage content or personally identifiable private content to third-party companies. Without separate authorization from the user, the company will not provide personally identifiable camera footage to third-party companies for their independent algorithm optimization or other purposes.
5.5 Users can withdraw relevant authorization through CATLINK APP settings or customer service channels. The withdrawal of authorization will not affect the legal processing based on the authorization before the withdrawal; after the withdrawal, the company will stop using the user's identifiable data for the purpose of corresponding algorithm optimization, unless otherwise provided by laws and regulations or the relevant data has been anonymized and cannot identify a specific individual.
6. Privacy Policy and Personal Information
6.1 When logging in to an account or using CATLINK services, users may be required to fill in or authorize the provision of necessary information. If the user refuses to provide or the information provided is untrue or incomplete, he may not be able to use the relevant services normally.
6.2 The Company will collect, use, store, share, entrust processing, transfer, public disclosure and protection of users' personal information in accordance with the "CATLINK Privacy Policy". The "CATLINK Privacy Policy" is an attachment to this agreement and is an integral part of this agreement.
6.3 The Company will use reasonable security technologies and management systems to protect users’ personal information from unauthorized access, use or disclosure. However, since the Internet environment is not absolutely secure, the Company cannot guarantee the absolute security of information.
7. Intellectual Property Statement
7.1 CATLINK software, device firmware, website, interface design, icons, text, pictures, audio, video, charts, electronic documents, technical solutions, algorithms, databases, trademarks, commercial logos and other intellectual property rights are owned by the company or relevant rights holders in accordance with the law.
7.2 Without the written consent of the Company or relevant rights holders, users may not implement, use, copy, modify, transfer, rent, lend, sell, disseminate, reverse engineer or otherwise exploit the above intellectual property rights for any commercial or non-commercial purpose or permit third parties to do so.
7.3 The content uploaded or published by users in the CATLINK service must not infringe the intellectual property rights or other legitimate rights and interests of any third party. If the company receives notice from the rights holder or discovers that the relevant content is suspected of infringement, it has the right to take measures such as deletion, blocking, and account restriction in accordance with the law.
8. Terminal Security Responsibility
8.1 Users understand and agree that CATLINK software, like most Internet software, may be affected by user factors, network service quality, social environment, terminal systems, third-party software, Trojans, viruses, hacker attacks and other factors. Users should strengthen their awareness of information security and account protection, and pay attention to protecting passwords, verification codes, device access rights and cloud storage access rights.
8.2 Maintaining the security and normal use of the software is the joint responsibility of the company and the user. The company will reasonably and prudently take necessary technical measures in accordance with industry standards to protect user terminal information and data security.
8.3 To the extent permitted by law, the Company is not responsible for service interruption, obstruction, data loss, content inaccessibility or inaccurate identification caused by the following circumstances:
8.3.1 Damaged by computer viruses, Trojans, malicious programs, and hacker attacks;
8.3.2 There is a failure in the user’s or third party’s computer software, system, hardware, communication lines, routers or network environment;
8.3.3 Improper user operation, improper equipment installation location, equipment offline, power outage, damage or abnormal firmware;
8.3.4 Users use CATLINK services in unauthorized ways;
8.3.5 Lighting, occlusion, pet behavior, device angle, algorithm capabilities, etc. lead to false positives, omissions, delays or inaccuracies in AI recognition results;
8.3.6 Other circumstances beyond the Company’s control or reasonably foreseeable.
9. Force majeure and reasonable exemption
9.1 Force majeure refers to objective circumstances that occur after the signing of this agreement and are unforeseeable, unavoidable and insurmountable by the affected party, including but not limited to natural disasters, wars, government actions, adjustments to laws, regulations or policies, basic telecommunications carrier failures, Internet technology defects, viruses, hacker attacks, power outages, system failures, transmission line or communication failures, etc.
9.2 If you are unable to perform or fully perform this agreement due to force majeure, it will not be deemed a breach of contract and you will not be liable for the corresponding breach of contract.
9.3 CATLINK smart devices and related AI functions are mainly used for pet life assistance records and equipment management, and do not constitute veterinary diagnosis, pet medical advice, pet health diagnosis, emergency rescue, home security, alarm services, law enforcement evidence collection or evidence preservation services. Users should not rely entirely on CATLINK devices, cloud storage content, AI recognition results or message reminders to deal with pet health, safety or other important matters.
10. Change, interruption and termination of service
10.1 Users understand and agree that the Company may change, interrupt or terminate the software and service content based on business development, product iteration, technology upgrades, safety compliance, laws and regulations or operating arrangements.
10.2 If the Company undergoes a merger, division, acquisition, asset transfer or similar transaction, the Company may transfer relevant assets, including control of software and related services enjoyed by users, to a third party. The company will inform users in accordance with legal and regulatory requirements.
10.3 If the user violates laws, regulations, this agreement, or infringes upon the legitimate rights and interests of others when using CATLINK software or services, the company has the right to interrupt or terminate all or part of the services provided to the user without notice.
10.4 After the Company terminates the provision of services to users, it has the right to delete or anonymize the user's personal information in accordance with applicable legal requirements, and also has the right to continue to save other content and information retained by the user in the software within the time limit and manner stipulated by law.
11. Governing Law and Dispute Resolution
11.1 The establishment, effectiveness, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the Mainland China.
11.2 The user and the Company agree that all disputes arising from CATLINK software, equipment or services should first be resolved through negotiation between the two parties. If negotiation fails, either party may file a lawsuit with the people's court with jurisdiction over the place where this agreement is signed.
11.3 The place where this agreement is signed is Pudong New Area, Shanghai. If there is a conflict in terms of dispute resolution between an individual service agreement and this Agreement, the individual service agreement shall prevail within the scope of that individual service.
12. Other matters
12.1 For specific CATLINK services, there may be independent agreements or commercial terms, including but not limited to the "CATLINK Cloud Storage User Agreement", membership rules, mall rules, after-sales policies, etc. Users should carefully read and agree to the relevant independent agreements before using these specific services.
12.2 When a user uses CATLINK services, the user and the company are bound by this Agreement and all its components.
12.3 The titles of all clauses in this Agreement are only for the convenience of reading and have no actual meaning in themselves and cannot be used as a basis for interpreting the meaning of this Agreement.
12.4 If any provision of this Agreement is found to be invalid, it will not affect the validity of the other contents of this Agreement and all its components.
12.5 If users have any questions about this Agreement or CATLINK services, they can contact us through the following methods:
Operating entity: Shanghai Lianchong Intelligent Technology Co., Ltd.
Contact address: Room 501, Building C1, Phase 1, Zhangjiang Online New Economic Ecological Park, No. 333 Shengrong Road, Pudong New District, Shanghai
Contact number: (+86) 021-50686520
Customer service email: customer@catlink.cn